FAQ

What happens if I request cancellation after shipment?

Storefront practice - Clear responsibility: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

Where can I find safe-use information?

Order guidance - US-focused outcome: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

How can I follow my shipment?

Store responsibility - Measured guidance: We provide trackable shipment details after dispatch and carrier handoff.

Is shipping available outside the United States?

Store process - Measured method: Shipping outside the United States is not offered; all US orders include free standard delivery.

What are the support contact details?

Customer reference - Operational choice: Email support@gocontigoflow.shop or call 512-517-0449 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What return and exchange choices are available?

Applicable procedure - Accessible procedure: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

What delivery schedule should I expect?

Store responsibility - Customer-first rule: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

How quickly will returned funds be sent?

Customer standard - Order-specific requirement: Approved refunds are issued back to the order's original payment source in 5-10 business days.

Business and support information

Customer-facing rule - Operational support: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoflow.shop

Phone: 512-517-0449

Physical and return address: 1827 Valley Ln, Cumming, Georgia, 30040, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).