Refund Policy
Customer outcome - Service-led framework: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.
Refund method and timing
Policy detail - Consistent information: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.
Return shipping responsibility
Customer standard - Order-specific standard: gocontigo supplies and pays for the approved return method in both change-of-mind cases and cases involving product or fulfillment problems.
Cancellation before shipment
Working rule - Practical explanation: A cancellation may be requested before shipment. Once an order has shipped, its return or exchange is governed by this Refund Policy.
Exchange requests
Policy explanation - Straightforward guidance: Exchange requests follow the same 30-day deadline and are completed after the replacement option is verified.
Return eligibility
Storefront practice - Everyday detail: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.
Customer standard - Customer-first review: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.
Relevant standard - Current explanation: Quality and fulfillment problems—including damage, defects, wrong items, and missing items—remain eligible for the remedies required by this policy.
Return destination
1827 Valley Ln, Cumming, Georgia, 30040, United States
Store contact information
Customer outcome - Careful framework: The merchant information for gocontigo is provided below for direct customer use.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigoflow.shop
Phone: 512-517-0449
Physical and return address: 1827 Valley Ln, Cumming, Georgia, 30040, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).